Areas
RGCU is committed to quality measurement as a means for continuous improvement in the department. We are constantly working to make our indicators more accurate and adapt to the continuous evolution of the Roca Group.
Since 1997, RGCU has formed part of the Spanish Association for Standardisation (AENOR) certification for Roca Sanitario and complies with the procedures regulated by the current ISO standard to ensure continuous improvement in training is directly managed from RGCU.
The main quality indicators we measure on an annual basis are shown below. We have taken in account the courses lasting more than two hours in 2021:
Participant Satisfaction
Satisfaction is evaluated after each online or in-person programme via a questionnaire. The first step is to take care that training has a positive impact, ensuring the content, trainers and conditions of the training meet participants’ expectations and taking corrective measures when assessment in this area does not reach our standards.
Training Impact
Implemented in 2016 and consolidated in 2017, all Executive, Open and Technical programmes are evaluated via an online questionnaire on our Moodle platform. Questionnaire is sent three months after finishing a course and it is based on self-assessment of different areas of the job, such as the ability to achieve results, efficiency, improving technical knowledge, service quality, relationships with colleagues, reducing costs and improving quality.
The indicator shows what percentage of the knowledge acquired during the training is applicable in the workplace.
Training Efficiency
This indicator captures the percentage of corporate training throughout the year and has been measured since 2014, reflecting how the efficient use of resources has become a key strategic priority. Corporate training is offered yearly via open, executive and technical options, which are complemented by languages. Our training catalogues allow us to reach the largest possible number of participants and optimise all our training initiatives. All activities that are successful are offered internationally for professional development.
